Privacy Policy

​Last updated: 31 July 2026

This Privacy Policy explains how Emma Yates, trading as Soulful Harp, collects, uses, stores and protects your personal information when you visit or use soulfulharp.co.uk (the “Website”), contact me, make a booking, purchase a product or service, or otherwise interact with Soulful Harp.

I respect your privacy and aim to handle your personal information responsibly and transparently.

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1. Who I am

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The person responsible for your personal information is:

Emma Yates
Email: emmayatesharpist@gmail.com
Website: soulfulharp.co.uk

For the purposes of UK data protection law, I am the data controller for the personal information I collect through this Website and in connection with my services.

 

2. Information I may collect

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Depending on how you interact with Soulful Harp, I may collect some or all of the following:

• Your name

• Email address

• Telephone number

• Postal or billing address

• Event or booking details

• Details about your enquiry or requirements

• Information you provide when arranging harp performances, weddings, events or lessons

• Payment and transaction information

• Information relating to purchases of digital recordings

• Your communications with me

• Information you provide when signing up to an email newsletter or mailing list

• Information about how you use the Website, including technical information and cookie-related data

I do not intend to collect sensitive personal information unless you choose to provide it to me.

 

3. How I collect your information

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I may collect personal information when you:

• Submit an enquiry through the Website

• Contact me by email or telephone

• Request information about harp performances, weddings, events or lessons

• Make or enquire about a booking

• Purchase a digital recording or other product/service

• Make a payment

• Sign up to receive emails or other marketing communications

• Use or browse the Website

• Interact with embedded or linked third-party services on the Website

 

4. How I use your information

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I may use your personal information to:

• Respond to enquiries and requests

• Provide harp performances, lessons and other services

• Arrange and manage weddings and events

• Process bookings and payments

• Supply digital recordings and other products or services

• Communicate with you about your booking, purchase or enquiry

• Send newsletters or marketing communications where you have agreed to receive them, or where otherwise permitted by law

• Maintain records relating to my business and transactions

• Improve and maintain the Website

• Understand how visitors use the Website

• Protect the Website and my business against fraud, misuse or security threats

• Comply with legal, accounting and tax obligations

• Establish, exercise or defend legal claims where necessary

 

5. Lawful bases for processing

 

Under UK data protection law, I must have a lawful basis for processing your personal information.

Depending on the circumstances, I may process your information because:

• It is necessary to perform a contract with you — for example, when you book a performance, lesson or event service or purchase a digital recording.

• You have given consent — for example, where you sign up to receive certain marketing communications.

• It is necessary for my legitimate interests — for example, managing enquiries, maintaining business records, improving my services and Website, and protecting my business, provided those interests do not override your rights.

• I have a legal obligation — for example, keeping financial or transaction records where required by law.

Where I rely on consent, you can withdraw that consent at any time.

 

6. Payments

 

I may use third-party payment services to process payments, including:

• Stripe

• PayPal

• Bank transfer/BACS

When you make a payment using a third-party payment provider, your payment information may be processed directly by that provider in accordance with its own privacy policy and terms.

I do not need to store your full card or payment details myself in order to process payments through these services.

 

7. Email marketing

 

I may offer an email newsletter or mailing list.

If you choose to subscribe, I may use your name and email address to send newsletters, updates, information about Soulful Harp, performances, lessons, events, recordings, products and other relevant communications.

I will provide an appropriate way to unsubscribe from marketing emails. You can also contact me at emmayatesharpist@gmail.com to ask to be removed.

 

8. Cookies and analytics

 

The Website may use cookies and similar technologies.

These may be used for purposes such as:

• Making the Website function correctly

• Remembering preferences

• Understanding how visitors use the Website

• Measuring Website performance

• Improving the Website

• Marketing and advertising, where applicable

I may use services such as Google Analytics, Google Ads, Meta Pixel or similar technologies from time to time.

Where required by law, I will ask for your consent before placing non-essential cookies or using similar tracking technologies.

You can manage cookies through your browser settings and, where applicable, through the Website's cookie consent mechanism.

 

9. Third-party services and embedded content

 

The Website may contain content or functionality provided by third parties, including services such as:

• YouTube

• Instagram

• Calendly

• Payment providers such as Stripe and PayPal

• Analytics or advertising services

These third parties may collect information about you when you interact with their content or services. Their processing of personal information is governed by their own privacy policies.

Where third-party content uses cookies or similar technologies, you may be asked for consent before those technologies are activated, where required by law.

 

10. Sharing your information

 

I will not sell your personal information.

I may share personal information with trusted third parties where necessary to operate my business and provide services to you. These may include:

• Payment processors

• Website hosting and technical service providers

• Email marketing providers

• Booking or scheduling providers

• Analytics and advertising providers

• Professional advisers, such as accountants or legal advisers

• Government authorities or other organisations where I am legally required to do so

I only intend to share information where there is a legitimate reason to do so.

 

11. International transfers

 

Because Soulful Harp serves customers worldwide and uses some third-party online services, your personal information may sometimes be processed or stored outside the UK.

Where personal information is transferred internationally, I will take appropriate steps to ensure that it is protected in accordance with applicable data protection law.

Third-party providers may have their own arrangements for international data transfers and security.

 

12. How long I keep your information

 

I will keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain business and financial records, resolve disputes, enforce agreements and meet legal, accounting or tax obligations.

The length of time information is retained will depend on the type of information and why I need it.

When information is no longer required, I will take reasonable steps to securely delete or anonymise it.

 

13. Keeping your information secure

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I take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.

However, no online transmission or storage system can be guaranteed to be completely secure.

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14. Your rights

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Under UK data protection law, you may have rights including:

• The right to be informed about how your personal information is used

• The right of access to the personal information I hold about you

• The right to rectification of inaccurate or incomplete information

• The right to erasure in certain circumstances

• The right to restrict processing in certain circumstances

• The right to data portability in certain circumstances

• The right to object to certain types of processing, including direct marketing

• Rights relating to automated decision-making and profiling, where applicable

• The right to withdraw consent where processing is based on consent

These rights are subject to certain legal conditions and exceptions.

To exercise your rights, contact me at:

emmayatesharpist@gmail.com

I may need to ask you for information to verify your identity before responding to a request.

 

15. Marketing communications

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You can ask me to stop sending you marketing communications at any time.

If you receive an email newsletter or other marketing email from me, you should normally be able to unsubscribe using the unsubscribe link included in the message.

You can also contact me directly at emmayatesharpist@gmail.com.

 

16. Children's privacy

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The Website is not specifically directed at children.

I do not knowingly collect personal information from children through the Website without appropriate involvement or consent from a parent or guardian where required.

If you believe that a child has provided personal information to me inappropriately, please contact me so that I can take appropriate steps.

 

17. Links to other websites

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The Website may contain links to websites operated by third parties.

I am not responsible for the privacy practices, content or security of those websites. I recommend reading the privacy policy of any third-party website you visit.

 

18. Changes to this Privacy Policy

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I may update this Privacy Policy from time to time to reflect changes to my business, Website, technology, services or legal requirements.

The latest version will be published on this page with the date it was last updated.

 

19. Contact me

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If you have any questions about this Privacy Policy or how I handle your personal information, please contact:

Emma Yates

25 Richmond Street

York

YO31 7XL
Email: emmayatesharpist@gmail.com
Website: soulfulharp.com

 

20. Complaints

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If you have concerns about how I have handled your personal information, please contact me first so that I have an opportunity to address your concerns.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), if you believe your personal information has been handled unlawfully.

Further information about making a complaint is available from the ICO's website.

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